As a professional handyman, it’s important to keep your customers coming back for more because that’s where the money is.
In fact, I bet that if you looked at just about any handyman business’s numbers, more than 50% of their revenue will be from repeat customers. And for most, existing customers will make up more like 80% of revenue.
There are plenty of strategies out there to help you keep customers loyal – and most of them are great. You should implement as many as you can.
But, I’ve never heard the fundamentals of keeping customers put so concisely as in Neil Gaiman’s commencement speech. [Read more…]
“I am an old man and have known a great many troubles, but most of them never happened.” – Unknown
I had a lot of fears before starting my handyman business that nearly held me back from getting started.
And some of my biggest fears had to do with my level of confidence when fixing somebody else’s property.
I had the confidence to fix just about anything on my own home, yet the idea of actually fixing another person’s home (and charging them money to do it) was a completely different animal. It was a scary thought.
What if I made a mistake or broke something I couldn’t fix?
What if they asked me to do something and I didn’t know how? What would I say?
What if I wasn’t fast enough or the level of quality wasn’t high enough?
What if I got over my head on a project?
If you have these same questions, you aren’t alone. I’ve received dozens of e-mails from other aspiring handymen who are concerned with the same scenarios.
I hope this isn’t something that’s holding you back from getting started, but if it is, here’s why you can stop worrying and take the leap into business ownership today. [Read more…]
I was surprised, to say the least.
I had been working for this customer for well over two years, and suddenly they were questioning my pricing?
Nothing had changed with me. I still charged the same rate with the same trip charge.
Yet, there I sat, staring at my computer, reading an e-mail from a shocked customer who was upset about their bill.
“Was there a mistake with the invoice?” They asked. “What are these extra trip charges for?” and “Can you please call us to discuss this?”
Luckily, I’ve been doing this for a while, so it wasn’t a huge deal. I knew it was just a simple misunderstanding and as long as I didn’t get emotional about it, it would be O.K.
So, that’s what I did. I called them, explained myself, and worked it out. No big deal.
But, the story doesn’t end there. [Read more…]
Are you offering too many services in your handyman business?
Or, are you thinking about getting started but aren’t sure if you have enough skills yet?
What if I told you that by only offering a few services you can actually be more profitable and significantly simplify your business?
The most common handyman business model is what I call the “big or small, we do it all” model, which is how I originally started my business. This is a great model if you love to solve new problems and do a variety of projects.
The problem is that it’s a difficult to scale this model, and it’s often not as profitable as it could be due to it’s complexity.
The alternative is to choose a niche, or specialize in one or more specific services and focus on those. From a marketing and business standpoint, this actually makes more sense. Not only can this simplify your business, specializing can be more profitable.
Here are 7 reasons why you might want to specialize. [Read more…]
My legs were on FIRE, but I had to keep pushing through the pain.
Just one more run, I thought. Then, I’ll call it a day.
I didn’t even necessarily want to keep snowboarding either. I’d been riding all day in knee deep powder while weaving through the trees, and any skier or snowboarder knows how fast that will wear you out.
But, there was one thing fueling my motivation. I had to beat my high score.
No, I wasn’t in a competition. Nobody was sitting there timing me or adding up points.
The truth is much less exciting. I had just downloaded an app for my phone designed to track how many vertical feet I snowboarded each day, and I wanted to beat my existing daily record.
I wasn’t going to win a prize, become famous, or even get a pat on the back.
I was pushing myself simply so I could look at a high score on my iPhone app when I was finished.
This may sound pointless, but that’s why it’s the perfect story to illustrate the power of [Read more…]
Are you ready to start a business and free yourself from the 9-5, but the thought of diving in head first and quitting your job seems too risky?
Maybe you need to support a family, pay off debt, and you just don’t have the savings to help you through the transition.
I have good news.
Starting a business while you still have a job is totally doable, and it even has some unique advantages that if leveraged properly can make building your business enjoyable.
In this article, I’m going to focus on two things: Maximizing the advantages and overcoming the challenges of starting a business while working full time so you can finally get started. [Read more…]
The handyman business is surprisingly versatile.
While most outsiders will assume that all handymen are the same, that couldn’t be further from the truth.
In fact, in the 4 years I’ve been a professional handyman, I’ve seen a wide array of businesses in this industry and had the opportunity to speak with several handymen who have carved out interesting (and profitable) businesses for themselves.
Each different model has it’s own benefits and disadvantages of course.
Some are more profitable. Some are easier to setup. And, some of them might even surprise you. [Read more…]
There is a broad spectrum of quality when it comes to customers.
Some just want the cheapest price, don’t respect your time, and don’t care to understand what it takes to run a business. Then there are others who will pay just about anything and be grateful they found you.
I learned early to only deal with the latter (at least as much as possible) as I found that my enjoyment and profits were mostly determined by who I worked for.
But, it wasn’t easy. You can’t just make a decision to suddenly have a consistent flow of great customers. Getting cheap customers by lowering your prices is easy. You must work to find the great ones. It takes time, and more notably, it takes strategic effort.
So, how do you find these so called “quality customers?” That’s exactly what I share in this article. [Read more…]
Since starting my handyman business I’ve made it a habit to pay attention to service providers that I hire. What do I like? What do I hate? What do I love?
Then, I take what I like and apply it to my business.
Outside of reading several books a month, this has proved to be the the best strategy for improving my business. Like what I learned from eating mexican food one day.
Recently, I had an awesome customer experience that gave me some insight into the art of soliciting reviews.
I don’t know about you, but I often find it awkward to ask my customers to do something like leave a review. However, this experience changed that for me and I think it will help you as well.
Here’s what happened.
After spending nearly two weeks struggling with a technical issue while making some upgrades to my online marketing, I finally decided to hire some help. I found a guy online and within a matter of an hour of working with him, my problem was solved. He literally saved me days of fruitless labor. He also went above and beyond with the service he provided. It was a great experience.
Yet, even after this experience, I wasn’t rushing to give him a review. In fact, it wouldn’t have even crossed my mind if he hadn’t mentioned it. Which, leads to the first obvious rule of getting reviews – you have to ask for them!
But, just asking for a review isn’t always effective. Equally important is HOW you ask, which this guy did very well.
Here’s how it went down. [Read more…]
Are you looking to start a handyman business but are worried there might be too much competition? If so, you’re not alone.
This is a common concern for anybody getting started in a new business. Nobody wants to jump head first into a market that is already saturated with competitors.
Recently, I received an e-mail from one of my readers stating this very concern. Here’s what she wrote:
I am looking to start handyman or shall I say Handy lady services in my area. I am just feeling stuck in a dead end job and really don’t enjoy it. But my interest are supporting and helping people and I am more hands on fixing things DIY and mechanically minded. I guess I just don’t have the courage to just get and do what I enjoy. Your post etc are encouraging. I feel because there are a few handyman services in my area that there is no market for me. I understand that I have to find a niche for what I can do. Any advice would be super. Have a great day.
Others have asked this same question so I decided to share my thoughts in this article. [Read more…]